Privacy Policy

Zoan ("we," "us," "our") operates the website www.myzoan.in ("Website") and provides a digital marketplace connecting Buyers with independent Breeders and sellers of pets and related products.

This Privacy Policy explains how we collect, use, share, store, and protect your personal information, and describes your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act).

By accessing or using our Website, you consent to the practices described in this Policy.

1. Definitions

• "Personal Data" means any data about an individual who can be identified.
• "Data Principal" means the individual to whom the personal data relates (i.e., you).
• "Data Fiduciary" means Zoan, which determines the purpose and means of processing your personal data.
• "Processing" includes collection, storage, sharing, use, or similar actions.

2. Information We Collect

We collect the following categories of information:

A. Personal Data (Provided by You)

When you register, place an order, book services, or contact us, we may collect:

• Full name
• Phone number
• Email address
• Delivery / pickup address
• Government ID (if required for pet delivery verification)
• Profile information
• Payment-related information (processed through third-party payment gateways)
• Any information you voluntarily upload or submit (images, documents, chats, messages)

B. Personal Data (Automated Collection)

When you browse the Website, we automatically collect:

• IP address
• Browser type
• Device details
• Cookies & tracking IDs
• Usage logs
• Interaction data (clicks, navigation, time spent)

C. Authentication & Social Logins

If you log in using Google or other third-party providers:

• We may receive your name, email, profile photo, or other permitted data.
• We do not post on your behalf.

D. Communications

We may collect communications between:

• Buyer ↔ Breeder
• Buyer ↔ Delivery Partner
• Buyer ↔ Zoan

for safety, dispute resolution, and fraud prevention.

3. Purpose of Processing Personal Data

We process your data only for lawful and legitimate purposes, including:

• Managing user accounts and facilitating marketplace transactions
• Coordinating order fulfillment with breeders and delivery partners
• Communicating updates, confirmations, instructions, and support
• Arranging delivery or highway pickup points
• Processing secure payments
• Preventing fraud and unauthorized activity
• Conducting analytics to improve Website performance
• Compliance with legal and regulatory requirements

We do not use your data for any purpose that you have not consented to or that is beyond what is reasonably necessary to provide our services.

4. Sharing of Personal Data

We do not sell or rent your personal information.

We may share your data with:

A. Breeders & Sellers

To fulfill your order, we may share:

• Your name
• Contact number
• Delivery/pickup details
• Order information

This is essential for arranging pet delivery, transportation, and verification.

B. Delivery & Logistics Partners

Including those who deliver up to major highways or pickup points.

Shared only as needed for delivery.

C. Payment Gateways

UPI, payment processors, or banking partners (we do not store payment card numbers on our servers).

D. Service Providers

For hosting, analytics, storage, or communication services.

E. Legal & Regulatory Authorities

Only when required under Indian law, or to enforce our Terms & Conditions.

F. Business Transfers

In case of partnership dissolution, merger, or sale of assets, user data may be transferred with adequate safeguards.

5. Cookies & Tracking Technologies

We use cookies to:

• Recognize your login
• Improve website performance
• Analyze behavior and interactions
• Enhance personalization
• Remember cart and session information

You may disable cookies in your browser settings. Some features may not function properly without cookies.

6. Data Retention

We retain personal data only for as long as necessary for:

• Providing services
• Legal compliance
• Accounting and audit requirements
• Fraud prevention
• Dispute resolution

Data is not stored indefinitely unless legally required.

When data is no longer needed, it is securely deleted.

7. Data Storage & Cross-Border Transfers

Our Website may use hosting services located inside or outside India (e.g., AWS, Google Cloud).

Your data may be stored or processed in these jurisdictions, subject to:

• Contractual safeguards
• Reasonable security protections
• DPDP Act compliance

8. Security Measures

We use industry-standard administrative, technical, and physical safeguards to protect your data.

However:

• No online system is 100% secure
• We cannot guarantee protection against events beyond our control (hacking, breaches, outages)

You are responsible for:

• Keeping your account credentials confidential
• Using strong passwords
• Not sharing OTPs or login links

9. User Rights Under DPDP Act, 2023

As a Data Principal, you have the right to:

1. Access

   Request details of the personal data we hold about you.

2. Correction

   Request correction or updating of inaccurate or incomplete data.

3. Erasure

   Request deletion of personal data when:

   • Consent is withdrawn
   • Data is no longer necessary
   • Processing is unlawful
4. Withdraw Consent

   Your withdrawal does not affect previous lawful processing.

5. Nominate

   Appoint another person to exercise your rights in case of death or incapacity.

6. Object to Direct Marketing

All requests will be fulfilled within 15 business days as mandated.

Submit requests to: my.zoan@outlook.com

10. Children's Data

Our services are not intended for individuals under 18.

If any personal data of a minor is collected, it must be with guardian consent, failing which it will be deleted upon request.

11. Updates to This Policy

We may update this Privacy Policy at any time.

Continued use of the Website indicates acceptance of the revised Policy.

12. Contact / Grievance Officer

For any privacy-related questions or concerns, contact: